Contact Support
Support docs should help users escalate effectively by providing complete diagnostics and context.
When to Contact
Define the issue categories that should be escalated directly to support.
Creating Tickets
List the exact details users should include for faster triage and resolution.
Diagnostics
Document screenshots, timestamps, account IDs, and reproduction steps needed for investigations.
Escalation
Explain follow-up expectations, status updates, and how escalations are handled.